IKEA’s Missing Parts

IKEA Missing Parts

If you have ever put together a piece of furniture from IKEA, you know that there is usually a giant bag of parts to go along with the giant instruction book.

The second to last thing you want to have happen is to make it to step 93 of 95 and find you are missing a critical part.  The last thing you want to have happen is to have to wait for the missing part to be shipped to you.

The picture above is of a giant bin of spare parts that IKEA has set-up so you can find that missing pieces yourself if there is a problem.  Smart thinking by IKEA, right?

Event smarter,  the bin is located right next to the furniture pick-up section so it’s really hard to miss when you leave the store with your purchase.  What a great way to turn around a bad experience that could be even worse.

I think this is a great example on the important of customer awareness. Helping mitigate a frustrating customer experience only works if the customers knows where to find the help.

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  • http://twitter.com/traste traste

    IKEA’s strong side is that it is providing good value for money while keeping cost down.nThey hire promising creative designers fresh out of school, give them a clean slate, and let these designers do what they are best at – design. nWhat other store can you get good designer goods for a few bucks?nI have been to their “Lab” in Sweden where the tech guys translate the design into a manufactureable and sellable item and they are bloody smart guys, feet on the ground wizards who make high end design affordable in manufacturing. Still amazed.

  • http://twitter.com/traste traste

    Oh, and missing IKEA parts was really something of the 80ies. i think those boxes are mostly there for things gone missing “on their own”.nAs for LEGO, i am always missing parts for my castle!

  • http://twitter.com/traste traste

    Oh, and missing IKEA parts was really something of the 80ies. i think those boxes are mostly there for things gone missing “on their own”.nAs for LEGO, i am always missing parts for my castle!

  • Lily Martyn

    I bought a brushed nickel finish table lamp called STRANNE which has 36 plastic flexible/bendable long strips with tiny bulbs on each plast/wire end.  Looks like octopus  I shipped it to NY and the plug is missing.  It has a little foreign 2 prong plug that was meant for a foreign electrical system I assume.  There must be a convertter that is missing,. Can you help?  Lily Martyn   43 Stanford Road W, Rochester NY 14620            chinadollxtwo@gmail.com             818 426 1924

  • Anne

    Hi, looking for Ikea Hettich glider with bearing balls part # 110 0779 for Sufflor wardrobe. Can you help, please? email_aneginski@verizon.net Thanks

  • MP

    is this available at every IKEA in the US?

  • 270digital

    IKEA might have an exclusive on it’s branded transformers but the good news is that they don’t have an exclusive on electricity. You don’t have to use IKEA’s transformer. Check the voltage for the bulbs in your lamp. In the case of the STRANNE lamp, it uses LED bulbs which are 5 volts. Go to radio shack and pick up a generic transformer, one with adjustable voltages. Cut off the connector on the end of the Ikea lamp and cut off the connector on the end of the radio shack transformer. Connect the wires together. If the light does not turn on, then change the polarity of the wires and test again. End result, your Ikea lamp will light up.