Why. How. What.

I found this video on the Presentation Zen blog and thought it was so good that I had to share it again.

Watch the video from Simon Sinek and start with the Why.

Favorite Product Management Posts April 2010

Startup Musings – On-line surveys:

There are certain pieces of data that cannot be efficiently or effectively collected with qualitative research, either due to the sample size required to get a trustworthy answer, or because qualitative techniques introduce an unacceptable risk of observation bias in emotionally charged questions.

I’m Not Actually A Geek – Three Models for Applying Customer Feedback to Innovation:

The challenge is to go deeper on what the customers are requesting. This is where customer feedback is not the final answer. Rather, it’s an important clue as to what “job” your customers are hiring for.

AIPMM – A Brush With Fame – Consumers Are Eager to Participate in Brand & Market Research:

Surprisingly, compensation is not necessarily the reason many people opt to participate in these types of market research studies. The fact of the matter is people want a voice. They want to feel important and are excited that an important market research company values their opinions and thoughts.

[Read more...]

Favorite Product Management Posts March 2010

Where the Product Management Tribe Gathers – Transparency isn’t Invisible:

However, in many organizations, product management is relegated to “hoarding requirements” and nothing more. Why? I believe it’s due to the fact that the team hasn’t built a level of transparency within its organization, product management leadership doesn’t effectively or consistently know how to get the right information into the hands of senior management and executives, there’s limited understanding as to the value of product management and finally, by human nature we often collect or horde information and hold on to it until we feel it’s time to share or someone asks to give the information. What can we do to improve transparency in product management?

Rocketwatcher – Presentation Skills Lessons Learned from SXSW

It was painfully obvious when folks hadn’t prepared and even some seasoned presenters blew it.  At one panel, Robert Scoble ran a laptop connected to the screens and we squirmed watching him search online for the hashtag (a way to reference the talk on Twitter) that was printed on the card in front of him facing the audience.   The hashtag was (ironically/appropriately): “twittertools”

AIPMM – Three Tips For Successful Product Management Today:

Let product development decisions be made by the people who have to do the work to make the product happen. Because products are so complex, and markets change so quickly, there is no longer enough time nor the right words to communicate clearly to anyone outside of the process all the nuances of a market opportunity. Key strategic decisions still must be made by upper management. But empowering the people executing the process is the most efficient way to ensure your product stays relevant.

Strategic Product Manager – Using the Roadmap for Planning and Selling

Prospects may want to see your vision. You’ll need to make everyone aware the risks with showing prospects the roadmap. It could delay the sales cycle if they wait for future features or set poor expectations if they believe the roadmap will not change (and it will change). There is nothing wrong with sharing your vision, but the appropriate expectations need to be set for the Sales team and the prospect

The Experience is the Product - 3 Marketing Mistakes You’re Probably Making

Talk to 3 power-user and 3 semi-novice customers and ask them “how would you explain to a friend how our product is different from [competitor]?”   Are their responses factually accurate?  Are their responses similar?  If so, you’re doing a great job.  If your power users can explain the difference but your novice customers can’t, you need to find the explanations that work.

Prospects may want to see your vision. You’ll need to make everyone aware the risks with showing prospects the roadmap. It could delay the sales cycle if they wait for future features or set poor expectations if they believe the roadmap will not change (and it will change). There is nothing wrong with sharing your vision, but the appropriate expectations need to be set for the Sales team and the prospect

Favorite Product Management Posts February 2010

Save B2B Marketing – Storytelling in Marketing

Not only are stories a powerful way of illustrating the value of your product, in many cases they are the way that your prospects and customers will explain what you do to others.

The Experience is the Product – Customer Development Interviews How-to: What You Should Be Learning

The important thing about these questions is that they set up an environment where the customer is the “expert”.  They avoid yes/no answers, and give people the opportunity to tell a story – one that may trigger them to think of related problems they’re having, or may trigger more questions from you to ask later.

Startup Musings – Positioning statements

To be honest, I’ve never actually seen a positioning statement generated outside product management.   I can’t quite grapple with outsourcing such a strategic deliverable to an agency who can’t possibly be as close to the target personas and the product benefits and feature sets as an in house team. [Read more...]

It’s Not How Good You Are

I stumbled across a gem of a book over the weekend, “It’s Not How Good You Are, Its How Good You Want to Be: The World’s Best Selling Book“.

It was one of those books that you pick-up off the shelf and within minutes know you have to buy.  The book was written by Paul Arden, a famous creative director, as an advertising guide but has a lot of sage advice for business and life in general.

I put together a presentation with a few of the quotes that are worth sharing:

View more presentations from josh duncan.

Trendspotting January 2010

Ad Age’s Want to Be a Smarter Marketer? Here’s What’s Worth Learning:

Numbers, schmumbers. The quest to measure the success of new media in marketing has staged a dangerous illusion that massive traffic is the holy grail. Richer veins of loyalty and brand advocacy (with smaller cohorts of consumers) are paying off more handsomely for brands in the near and long term.

Entrepreneur on 10 [and 1/2] Trends to Watch:

Everyone’s eating lower on the food chain these days. Consumer spending is down more than 30 percent from this time last year, to an average of $57 a day, according to a Gallup poll. And even those who can still afford to spend are beset by “luxury shame,” which means high-end retailers are out, and discount shopping is in. Wal-Mart’s earnings increased more than 5 percent this year, while Neiman Marcus reported a 14.8 percent drop in sales.

Gapingvoid’s “selling by giving”, or, “gift economics”:

I could see that in another five years, ANYONE who wants to market ANYTHING successfully- be they small mom n’ pop shops to large companies, will have to be fluent in Gift Economics, to a level that seemed COMPLETELY alien only a few years ago.

Microsoft’s Study on Data Privacy Day:

Our study found 70% of surveyed HR professionals in U.S. (41% in the UK) have rejected a candidate based on online reputation information. Reputation can also have a positive effect as in the United States, 86% of HR professionals (and at least two thirds of those in the U.K. and Germany) stated that a positive online reputation influences the candidate’s application to some extent; almost half stated that it does so to a great extent.

Photo credit:  MoreInterpretation’s Flickr

Favorite Product Management Posts Jannuary 2010

I have decided not to wait till the end of the year to publish a best of 2010.  The list will be way too long and you’ll never have time to read it all.  Instead, I am going to focus one month at a time on some of my favorite product posts that I think are worth reading (or reading again).

Enjoy!

Outside-in-view -A New Roadmap to Consider:

As I peruse my product roadmap, I was thinking about what the benefits would be for a product marketing roadmap, how would we change behaviors? We could start product positioning sooner, define the product benefits, do internal education while product is being developed, test potential messages as we test the features – matching critical product launch elements to the product roadmap process.

My Product Management Opinion – The Power of Advanced Research for Product Management

But, are you making the most of some of the advanced research techniques that have become more accessible over the last decade?  Do you understand your market’s preferences for specific features or messaging?  Do you know how various segments will react to price changes?  Can you conduct robust competitive what-if analysis?

Strategic Product Manager – Art or Science?

Since building and delivering software or other high-tech products is generally done with the goal of making a dollar and sustaining a business, I sure hope decisioning is not done within the realm of “human creativity” but with quantitative predictions.

Where the Product Management Tribe Gathers -  Product Management Leadership – Converting Theory into Action

Product management leadership is all about action. It’s converting the theory of product management into sustainable methods. It’s organizing, guiding and enabling a team and teaching them a common language that builds momentum as a team, creates consistency in your activities and ensures product management maintains a level of credibility across organization and with executive management.

Software Product Manager – Software product manager’s first 30 days at a new job ….

Understand people dynamics – This is the most important part, more important than even your product in the first 30 days. You have to start building relationships from day one. Every company has some form of internal people dynamics that you need to observe and learn as you get used to your new position especially in a new company.

Mohan Sawhney – Do Dedicated Devices Die? Principles of Convergence

My take is that, like all questions in marketing and strategy, the right answer is – it depends!  I believe that convergence (and the consequent death of dedicated devices) is a function of several contingent factors.  So, rather than taking one side or another of this debate, I would like to reflect on som principles that will help predict whether we will see convergence win out in a specific context.

Rocketwatcher’s Everything You Say Matters

In your own company you can probably think of a dozen messages like the LinkedIn subject line, that you are putting in front of your customers everyday.  Do they all reflect your company’s value as much as they could?

It’s 2010 & Everything Matters

So, the first week of January is already over and I have not gotten around to making any New Year’s resolutions.  I am blaming it on a case of strep throat that went through the family, building up speed until it took me out of commission for a several days.

Instead, I am going to start off with a couple of articles that I think are worth thinking about as 2010 gets going.

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Voice of the Customer

Over on the Customer Experience Matters blog, Bruce Temkin has started a conversation on the 7 key customer experiences to focus on in 2010.  The article is worth the read but it was point number two that caught my eye, “Acknowledge that you don’t know your customers”.   Bruce highlights the challenges of getting to know your customers and recommends the following:

Start here:  Create a voice of the customer program with a cross-functional team that focuses on four “LIRM” components: listening to customers, interpreting the feedback, reacting to the insights, and monitoring results from actions over time.

What I really like here is the cross-functional team recommendation.  If customer knowledge is not shared through the organization there is bound to be disconnects.  You don’t want sales working on one set of customers while the product development team is building something for a different set.

Using the team approach should help alignment and dicementation of customer knowledge.   Another idea here is to make the voice of the customer team a rotational assignment.  This should help make the point that understanding the customer is important for everyone in the company.

Wisdom Can Be Shattered

Product Marketers crave data.  Data on the industry, the competition, customers, and just about everything in between.  Data helps build business cases, derive features, justify decisions, and launch new products all together.  The problem is that data can become an Achilles heel.

Jeff Stibel describes it perfectly in his article “Why Wise Leaders Don’t Know Too Much“,

Wisdom can be shattered by too much information.

[Read more...]