How Social Is Your Product?

Posted by – April 20, 2010

I am will willing to bet that the physics of inertia isn’t a topic that comes up regularly in your product strategy discussions.  John Moore, recently covered this topic in regards to word of mouth marketing and I think it is directly applicable to product planning.

On the topic of inertia,  John writes that to build word of mouth momentum, you need to encourage your customers to talk or it won’t happen.  If you can leave your customer happy, the greater the odds that they will want to tell others about their experience.

More…

Now On Facebook

Posted by – April 11, 2010

I have been a big believer that Twitter is great for business and Faceook is for keeping it personal.  This means I have spent more time paying attention to Twitter and very little to Facebook.  Facebook has been nice to share a few things with family and friends but I really have not started to engage with any of the Fan pages or businesses on the site.

I am telling you that it is now time to start paying attention to the business side of Facebook.  If you have already started to drink the Facebook Kool-Aid, now is the time to pour yourself an even bigger glass.

You may have seen stats on growth of users online (as of March 2010, it’s the most visited online site in the U.S.) and stats about time spent online (over 7hrs+ a month).  However, it is stats like 82 million users playing Farmville and 25 million wannabe Mafia dons that may lead you to believe it is all fun and games.

It is these stats from Facebook that make me believe that marketers are starting to take Fan Pages seriously and users are responding:

  • More than 3 million active Pages on Facebook
  • More than 20 million people become fans of Pages each day
  • Pages have created more than 5.3 billion fans

More…

Product Camp Austin Recap

Posted by – April 6, 2010

Sorry to say it, but if you missed last week’s Product Camp Austin, you missed a great conference. Where else can you see the likes of Tom Grant, Jon Gatrell, Paul Young, Bertrand HazardVicki Flaugher, Tom Evans, Scott Sehlhorst, Kevin Koym, Jose Briones, and many more talk about marketing, product development, and social media (ALL FOR FREE!).

The good news is a lot of the presentations are now on the ProductCamp Austin Slideshare group site and there will be another camp this year in early August.

Yours truly also presented this year on the topic of building your product story from the start of development.   I am attaching my slides below but without the audio, it doesn’t tell you much as a stand alone document.  My session was recorded so I will post a link once it is online to provide more context.

I had to leave before the last session was over so I didn’t get a chance to thank everyone that voted for me as the Best Presenter.  I was a worried at the start of the day that my presentation would not make the agenda so I am extremely honored to have won the award.  Many, many thanks!

Favorite Product Management Posts March 2010

Posted by – April 4, 2010

Where the Product Management Tribe Gathers – Transparency isn’t Invisible:

However, in many organizations, product management is relegated to “hoarding requirements” and nothing more. Why? I believe it’s due to the fact that the team hasn’t built a level of transparency within its organization, product management leadership doesn’t effectively or consistently know how to get the right information into the hands of senior management and executives, there’s limited understanding as to the value of product management and finally, by human nature we often collect or horde information and hold on to it until we feel it’s time to share or someone asks to give the information. What can we do to improve transparency in product management?

Rocketwatcher – Presentation Skills Lessons Learned from SXSW

It was painfully obvious when folks hadn’t prepared and even some seasoned presenters blew it.  At one panel, Robert Scoble ran a laptop connected to the screens and we squirmed watching him search online for the hashtag (a way to reference the talk on Twitter) that was printed on the card in front of him facing the audience.   The hashtag was (ironically/appropriately): “twittertools”

AIPMM – Three Tips For Successful Product Management Today:

Let product development decisions be made by the people who have to do the work to make the product happen. Because products are so complex, and markets change so quickly, there is no longer enough time nor the right words to communicate clearly to anyone outside of the process all the nuances of a market opportunity. Key strategic decisions still must be made by upper management. But empowering the people executing the process is the most efficient way to ensure your product stays relevant.

Strategic Product Manager – Using the Roadmap for Planning and Selling

Prospects may want to see your vision. You’ll need to make everyone aware the risks with showing prospects the roadmap. It could delay the sales cycle if they wait for future features or set poor expectations if they believe the roadmap will not change (and it will change). There is nothing wrong with sharing your vision, but the appropriate expectations need to be set for the Sales team and the prospect

The Experience is the Product - 3 Marketing Mistakes You’re Probably Making

Talk to 3 power-user and 3 semi-novice customers and ask them “how would you explain to a friend how our product is different from [competitor]?”   Are their responses factually accurate?  Are their responses similar?  If so, you’re doing a great job.  If your power users can explain the difference but your novice customers can’t, you need to find the explanations that work.

Prospects may want to see your vision. You’ll need to make everyone aware the risks with showing prospects the roadmap. It could delay the sales cycle if they wait for future features or set poor expectations if they believe the roadmap will not change (and it will change). There is nothing wrong with sharing your vision, but the appropriate expectations need to be set for the Sales team and the prospect

Is It Live?

Posted by – April 3, 2010

Creating a brand take time.

Growing a brand takes consistency.

Maintaining a brand takes dedication.

Destroying a brand can take minutes.

Owning a brand is powerful.

Need proof?

More than 30 years ago, Memorex stopped using its tag line, “Is it live or is it Memorex?”.  From the April 12th Businessweek,

(Recent) Research surveys showed that 95% of U.S. consumers knew the name (Memorex), even among people in their 30s.

Questions for Product Managers

Posted by – March 23, 2010

Following On Product Management and Tyner Blain’s posts, here are my answers to the product manager questions:

  1. Tell us about the best product you’ve ever encountered? Why do you like it?
  2. How do you know a great product manager when you meet one?
  3. What’s your favorite interview question?
  4. When is the best time for a start-up to hire a product manager?
  5. What has been the defining moment in your career?
  6. Mistakes. What was your biggest?

Tell us about the best product you’ve ever encountered? Why do you like it?

The best product ever encountered?  That’s like asking what your favorite meal of all time is – there are just way too many to choose from (plus what type of product manager would I be if I didn’t name one of my products).

I will say that one of my most memorable products was my first used car, a 1978 International Scout.  It may not have had air conditioning, heat, or an FM radio but it was dependable and it just worked.

How do you know a great product manager when you meet one?

The best way to get to know a product manager is to sit down for lunch.  Here are a few of the things I would be looking for to identify a great product manager:

  • What role did she play in bringing a recent product to market?  I am looking for the thought process behind the identification of the market opportunity and how she translated from concept to reality.
  • A story about a time when the product didn’t make it out of development or failed at launch.  I am looking to hear how the product manager handled challenges and conflict.
  • What he doesn’t say during lunch.  Does he listen or just talk?  Does he make eye contact or stare off into space?  How does he treat the wait staff?  These are all good indicators of how he interacts with others and what he is like to work with on a project.

What’s your favorite interview question?

Besides a lunch conversation, see my comment on Scott Sehlhorst’s post for one my favorite questions.

When is the best time for a start-up to hire a product manager?

Ideally, the start-up founders play the product management role during the garage days.  Once the company is out of the garage and looking to attack a wider set of customers is a great time to hire a product manager.

What has been the defining moment in your career?

My defining moment in my career (to date) is deciding not to be a materials science engineer after college but instead join a technology consulting firm.  Without making this move I would have missed riding the Web 1.0 bubble and all the experiences with it.  While it didn’t make me a dot com millionaire, the experience was priceless.

Mistakes. What was your biggest?

Mistakes?  No mistakes here – just opportunities for improvement next time! :)

I do have a great improvement story worth sharing but it is just a bit too soon.  Will promise to return to this question in the near future.

Photo Credit – Flickr

Surely, You Can’t Be Serious (a SXSWi post)

Posted by – March 16, 2010

If you would have told me that one of the best sessions at SXSWi that I would attend this year would be on cartooning, I would have had trouble taking you seriously.

Truth be told, Tom Fishburne’s talk on Innovation Lessons from Cartooning pleasantly surprised me.  Tom works as a brand manager by day and as a cartoonist by night.  On his blog he takes a look at the humorous side marketing, business, innovation.  A few examples:

  • The Ivory Tower – “If it wasn’t for those pesky consumers our business would be doing great”
  • Influencer Stalking – “Instead of indiscriminately marketing to the world, we’ve learned to shout at a handful of influences”
  • Definition of Insanity – “We’re going to hold the same meeting with the same people every week and expect the same results”

More…

A Month’s Study Of Books

Posted by – March 11, 2010

There is an old Chinese proverb that says:

A single conversation across the table with a wise person is worth a month’s study of books

This pretty much sums up Gary Hoover’s presentation at RISE Austin.

I captured just a few of the many solid words of advice he shared during his presentation on 8 keys to creating and building lasting enterprises:

Nothing that matters in business is new.

Be incredibly curious.  There isn’t a person in the world that you  can’t learn something from.

Remember at one point of time, Sears had the best of everything.

The only reason why a business is in existence is to provide good and services to people.  The minute an enterprise forgets that, it’s all over.

Do one thing (or a small few) extremely well and don’t let up on your focus.

With SXSWi right around the corner and the incredible amount of hype around what’s coming  next, I felt that Gary’s next point was especially timely.  Gary comments,

Studying the present doesn’t give you time to see what worked and what didn’t.

Gary does not take studying business history lightly and has made it one of his lifetime passions (as you can see for yourself  in his History of the Airline industry presentation).  Gary went on to add that everything goes in cycles and through study of the past, along with trend analysis, the future can be yours.

So, while I am off to SXSWi tomorrow, and will mostly like post about it next, I am going to promise to spend more time in the near future looking backwards.

Thanks for the great presentation and words of wisdom Gary!

ProductCamp Austin Spring 2010

Posted by – March 3, 2010

If you are going to be in Austin during the month of March, make sure to check out the upcoming ProductCamp.  Here is a summary of the product camp concept:

ProductCamp is a collaborative, user organized unconference, focused on Product Marketing and Management topics. At ProductCamp everyone participates: by presenting, leading a roundtable discussion, helping with logistics, securing sponsorship, or volunteering. ProductCamp is a great opportunity for you to learn from, teach to, and network with professionals involved in the Product Management, Marketing, and Development process from the Austin area!

I had an opportunity to attend the first product camp and led a session at the second (here’s my presentation).  Both camps were filled with insightful sessions, great discussions, and wonderful people.  I highly recommend attending (you can register now) if you are interested in product management and product marketing.

I am working on a session for the next camp and have an outline started for review.  The idea behind my presentation was an event that happened about a year and a half ago.  A product I was working on was getting ready to launch and through a series of unfortunate events, was almost canceled at the last minute.

My plan is to share how we recovered from this situation and some practical ideas that you can use during product development to increase your chance of success.

Favorite Product Management Posts February 2010

Posted by – March 1, 2010

Save B2B Marketing – Storytelling in Marketing

Not only are stories a powerful way of illustrating the value of your product, in many cases they are the way that your prospects and customers will explain what you do to others.

The Experience is the Product – Customer Development Interviews How-to: What You Should Be Learning

The important thing about these questions is that they set up an environment where the customer is the “expert”.  They avoid yes/no answers, and give people the opportunity to tell a story – one that may trigger them to think of related problems they’re having, or may trigger more questions from you to ask later.

Startup Musings – Positioning statements

To be honest, I’ve never actually seen a positioning statement generated outside product management.   I can’t quite grapple with outsourcing such a strategic deliverable to an agency who can’t possibly be as close to the target personas and the product benefits and feature sets as an in house team. More…

Get Adobe Flash playerPlugin by wpburn.com wordpress themes

Blog WebMastered by All in One Webmaster.