How Not to Start Your Story Courtesy of Buick

When it comes to introducing your product to a potential customer, you have one shot to start things off on the right foot. This is your chance to start your story, create awareness and generate some excitement. However, the last thing you want to do is set the stage with a giant question mark.

I caught a Buick commercial over the weekend (video below) that I think highlights exactly what you don’t want to do. Before the ad gets going, the audio begins with these three words,

With AVAILABLE features….“.

When I hear this, I assume that whatever comes next is an upsell offering and I immediately start to wonder what’s wrong with the base? If they have to start with the upsell just to get my attention, then the base product must not be very interesting or must have something wrong with it, right?

Or could it be that they hoped I missed this subtlety and that I will assume that you get all these great features for their low entry price hence making the product seem more attractive?

No matter what they were hoping to have happen, the result is that they have begun their story on a sour note that may result in a lack of future consideration.

First impressions count. Don’t blow it by sending a mixed message out of the gate.

The ProdMgmtTalk Tweet Chat

Last week I had the honor of co-hosting the ProdMgmtTalk weekly TweetChat. ProdMgmtTalk was put together by Cindy F. Solomon and Adrienne Tan of Brainmates to help share product management/marketing knowledge and engage the online community.

For my discussion, I built on two themes , Start with the Story and Being Relevant. Here are the questions that I wanted to address in the chat:

  1. From a product perspective, what does it mean to be relevant?
  2. How can you plan to be relevant from the start?
  3. How do you bring customer input into this process?
  4. Why do you need to care about word of mouth – isn’t that marketing’s job?
  5. Why should you never overlook the magic of a good demo?
  6. Where does sales come into this process?

There were a lot of points that I wanted to talk about during the chat, but the main theme was the awesome potential that product management and marketing have at the start when building a product. In this digital era, having a product with a relevant story allows you to engage with customers, build your brand, and most importantly, differentiate from your competition.

Simon Sinek sums it up best in his book, Start with the Why,

As any company forced to compete on price, quality, service, or features alone can attest, it is very hard to differentiate for any period of time or build loyalty on those factors alone. Plus it costs money and is stressful waking up every day trying to compete on that level alone.

The discussion online was fast moving but full of great contibutions and insights. You can review the transcript from the chat and I would highly recommend attending future Product Tweet Chats. It’s a great way to network online with fellow product people and to hear advice on challenges you may face. You can find the upcoming speaker schedule here.

Image Credit:  ProdMgmtTalk

Product Camp Austin Recap

Sorry to say it, but if you missed last week’s Product Camp Austin, you missed a great conference. Where else can you see the likes of Tom Grant, Jon Gatrell, Paul Young, Bertrand HazardVicki Flaugher, Tom Evans, Scott Sehlhorst, Kevin Koym, Jose Briones, and many more talk about marketing, product development, and social media (ALL FOR FREE!).

The good news is a lot of the presentations are now on the ProductCamp Austin Slideshare group site and there will be another camp this year in early August.

Yours truly also presented this year on the topic of building your product story from the start of development.   I am attaching my slides below but without the audio, it doesn’t tell you much as a stand alone document.  My session was recorded so I will post a link once it is online to provide more context.

I had to leave before the last session was over so I didn’t get a chance to thank everyone that voted for me as the Best Presenter.  I was a worried at the start of the day that my presentation would not make the agenda so I am extremely honored to have won the award.  Many, many thanks!